Targeting and changing a specific sales behavior is tough.
It requires concerted, organized effort from the individual rep and their manager and enablement to empower a cycle of benchmarking, knowledge acquisition and retention, practice, monitoring, and good, actionable feedback.
The right tool can amplify that effort, while a poor one will nullify it.
Give everyone the best chance to drive that change with a solid foundation of proper access, seamless and time-saving integrations, and metrics for more personalized, impact-driven programs.
Mindtickle is proud to launch features this Spring that support those conditions for change.
Meet everyone where they are with what they need
One of the most crucial aspects of changing behavior is the ability to review and receive feedback on what’s happening on sales calls. And in today’s buying environment, tethering your reps to their laptops or desktops wastes those on-the-go moments of downtime.
Give learners the power to review and reflect on past calls to prep for the next meeting or identify where to focus their efforts to improve themselves instead of doom-scrolling on X (formerly Twitter), all from their smartphone.
Enable managers to provide invaluable feedback to their reps efficiently, from anywhere, with call insights, summaries, and transcripts that help them jump to key moments to review, comment, and tag the right people to take action.
AI for semantic search
Apologies to everyone who has developed “a particular set of skills” to pinpoint the best search term for keyword-driven searches. Back then, an exact match of a word or phrase was your best bet to find what you were looking for.
Now, the Mindtickle search bar understands the underlying meaning of your search to bring you more relevant results.
Prevent overwhelm and maintain data privacy
Many think giving everyone access to everything will resolve complaints about transparency or inefficient workflows. There is such a thing as too much access since the human attention span only has so much capacity to parse and filter what is in view. Mindtickle helps admins make the best use of every iota of attention with features like restricting different folders in our Content Center or sharing reports to user groups so they don’t have to dig through the data themselves.
Provide managers with a limited view of analytics and reports based on organizational hierarchy or log the download and export activities to maintain learner data confidentiality.
Bring in your content from Sharepoint and Egynte
Duplicate, menial work can grind away at a person’s morale and drive, resulting in more mistakes when getting training and marketing content into Mindtickle. Automating content sync up from Sharepoint, Egnyte, or several other content repositories can mitigate human error and save time and effort for admins without disrupting the content creation or content management processes that have worked for your organization.
Competencies for scalable, personalized, enablement, coaching, and behavior change accountability
Trying to change behavior is meaningless if you don’t have a target or goal. This is where the ideal rep profile and Mindtickle’s Readiness Index come in. Outline the set of competencies a rep needs in their position to start your journey to correlating engagement with enablement, training, and coaching with outcomes.
You can do this in a few minutes by using our Ideal Rep Profile templates, built by our experts for common roles like Account Executives, Business Development Reps, or Solutions Consultant/Engineer. Adjust the weights on each competency to tailor our recommendations to your organization’s needs and priorities, then start tagging your content with our suggested tags.
Hone in further on the unique profiles for the different roles in your company over time by editing the weights on competencies, creating and tagging new programs and coaching forms, and editing the competencies themselves. Our templates serve as a solid foundation for gauging behavior change and impact on outcomes as your team and enablement grow and mature.
More to come for Mindtickle
Like how we encourage and guide our customers to foster a growth mindset for their organizations, Mindtickle is committed to continuously learning and growing. We’re always looking to our customers to understand their current needs. We hire empathetic product teams to anticipate and solve their problems in the future, even if it means building something the market has never seen or tested.
Mindtickle 2024 Spring Announcement
Register for the webinar, Sales Superheroes Unleashed: Transforming Sellers into Superstars with AI, to learn more about the Spring launch and hear customer stories firsthand.
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By Helen Waite
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