Build Good Habits and Change Bad Ones with the Mindtickle Platform

Elisha Zhang on May 15, 2024

Targeting and changing a specific sales behavior is tough.

It requires concerted, organized effort from the individual rep and their manager and enablement to empower a cycle of benchmarking, knowledge acquisition and retention, practice, monitoring, and good, actionable feedback.

The right tool can amplify that effort, while a poor one will nullify it.

Give everyone the best chance to drive that change with a solid foundation of proper access, seamless and time-saving integrations, and metrics for more personalized, impact-driven programs.

Mindtickle is proud to launch features this Spring that support those conditions for change.

Meet everyone where they are with what they need

One of the most crucial aspects of changing behavior is the ability to review and receive feedback on what’s happening on sales calls. And in today’s buying environment, tethering your reps to their laptops or desktops wastes those on-the-go moments of downtime.

Give learners the power to review and reflect on past calls to prep for the next meeting or identify where to focus their efforts to improve themselves instead of doom-scrolling on X (formerly Twitter), all from their smartphone.

Enable managers to provide invaluable feedback to their reps efficiently, from anywhere, with call insights, summaries, and transcripts that help them jump to key moments to review, comment, and tag the right people to take action.

AI for semantic search

Apologies to everyone who has developed “a particular set of skills” to pinpoint the best search term for keyword-driven searches. Back then, an exact match of a word or phrase was your best bet to find what you were looking for.

Now, the Mindtickle search bar understands the underlying meaning of your search to bring you more relevant results.

Prevent overwhelm and maintain data privacy

Many think giving everyone access to everything will resolve complaints about transparency or inefficient workflows. There is such a thing as too much access since the human attention span only has so much capacity to parse and filter what is in view. Mindtickle helps admins make the best use of every iota of attention with features like restricting different folders in our Content Center or sharing reports to user groups so they don’t have to dig through the data themselves.

Provide managers with a limited view of analytics and reports based on organizational hierarchy or log the download and export activities to maintain learner data confidentiality.

Bring in your content from Sharepoint and Egynte

Duplicate, menial work can grind away at a person’s morale and drive, resulting in more mistakes when getting training and marketing content into Mindtickle. Automating content sync up from Sharepoint, Egnyte, or several other content repositories can mitigate human error and save time and effort for admins without disrupting the content creation or content management processes that have worked for your organization.

Competencies for scalable, personalized, enablement, coaching, and behavior change accountability

Trying to change behavior is meaningless if you don’t have a target or goal. This is where the ideal rep profile and Mindtickle’s Readiness Index come in. Outline the set of competencies a rep needs in their position to start your journey to correlating engagement with enablement, training, and coaching with outcomes.

You can do this in a few minutes by using our Ideal Rep Profile templates, built by our experts for common roles like Account Executives, Business Development Reps, or Solutions Consultant/Engineer. Adjust the weights on each competency to tailor our recommendations to your organization’s needs and priorities, then start tagging your content with our suggested tags.

product imagery of the Mindtickle readiness index

Hone in further on the unique profiles for the different roles in your company over time by editing the weights on competencies, creating and tagging new programs and coaching forms, and editing the competencies themselves. Our templates serve as a solid foundation for gauging behavior change and impact on outcomes as your team and enablement grow and mature.

More to come for Mindtickle

Like how we encourage and guide our customers to foster a growth mindset for their organizations, Mindtickle is committed to continuously learning and growing. We’re always looking to our customers to understand their current needs. We hire empathetic product teams to anticipate and solve their problems in the future, even if it means building something the market has never seen or tested.

Mindtickle 2024 Spring Announcement

Register for the webinar, Sales Superheroes Unleashed: Transforming Sellers into Superstars with AI, to learn more about the Spring launch and hear customer stories firsthand.

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Change Sales Behaviors Using AI with the Mindtickle Spring 2024 Launch

Poornima Mohandas on May 15, 2024

Forward-thinking GTM teams today focus on driving behavior change to achieve superior seller performance.

With Mindtickle’s Spring 2024 launch, we want to give you the power of generative AI and analytics to make behavior change easy, convenient, and at your fingertips. With this launch, you can:

  • Give your sellers superpowers
  • Enable your teams in the flow of work
  • Empower your sales managers

Mindtickle has been a consistent innovator in the revenue productivity space, and we strive to give you the best that technology offers. Here’s what Nishant Mungali, Mindtickle’s co-founder and Chief Product Officer, said about the Spring launch:

“As AI technology progresses and matures, our product team will be at the forefront, putting it to good use to serve our customers. In our first iteration, we made revenue teams more efficient. With every subsequent iteration we will make them more effective as well. This will give valuable time back to our customers so they can do more long-term, strategic thinking.”
Nishant Mungali headshot
Nishant Mungali
Mindtickle Co-Founder + Chief Product Officer

Give your reps superpowers

According to the Harvard Business Review, in the B2B buying journey, buyers spend just 5% of their time with sellers. With so much information easily available online, buyers want to engage with sellers less and less.

So, how can your sellers engage buyers better? With AI superpowers, they can. Introducing Copilot for sellers, giving them the power of AI so they can be on their A game anytime, all the time.

Buyers constantly have questions and curveballs for sellers.

  • “How are you different from Competitor X?”
  • “I don’t have budget this quarter.”
  • “Can you integrate into my system of record?”

With Mindtickle Copilot for sellers, your sellers can strategize deals, tackle objections, and find answers to complex questions at their fingertips. Sellers will be more responsive to customers, seem like the smartest person in the room, and close deals faster.

What’s more, sellers also become more productive as Copilot for Sellers automates the grunt work of drafting emails and updating CRM.

Let your sellers practice their craft in a scalable way

Another way to drive seller behavior change is through role-plays. Sellers want to practice their pitches, but sales managers have little time to practice, review pitches, and give constructive feedback. Many role-play initiatives at large organizations fail because managers don’t have the time to review hundreds of pitches.

To solve this problem, we put AI to work at multiple levels. First, we got it to grade pitches, and now, in the Spring launch, we made it interactive, which means sellers can practice with AI live and have engaging conversations in realistic selling scenarios.

interactive role-play

Just last month, a large Fortune 100 tech customer put the AI grading to test. They launched a pitch contest for a new product line. About 3,500 sellers submitted over 6,000 pitches and the contest got a 95% adoption. Sales managers couldn’t review these 6,000 pitches, so AI did the heavy lifting, giving the reps textual, keyword, and emotional feedback for every submission. 

This saved over 30 weeks of sales managers’ time, and the reps got plenty of practice on their new pitch. Over the last six months, Mindtickle received more than 100,000 video role-play submissions that AI reviewed and graded fully. 

weeks saved when Copilot reviewed pitches + gave feedback
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After this success, our product teams continued to iterate with AI. We know sellers crave immersive learning experiences, so we wanted to deliver something truly immersive and impressive.

With the newly launched interactive AI role-play, sellers can practice with an AI avatar and focus on beating the bot. They can practice pitches, objection handling, and difficult conversations endlessly with the avatar to become their best version in a safe and scalable environment.

Here’s what the head of enablement at a Fortune 500 chemicals company had to say after checking out the Interactive AI role-play capability,

"That was awesome. I can see how we can use it to help in teaching our negotiation program. We have super manual two-way role-play at the moment, this interactive AI role-play way exceeded my expectations. I had more lag time than it did."
Head of Enablement
Fortune 500 Chemicals Company

Sellers benefit in three ways:

  • They can become the best version of themselves without depending on their managers for feedback
  • They get immersive, on-the-job learning 
  • They are motivated to keep practicing their pitches till they score 100%

Empower your sales managers

Frontline sales managers have one of the toughest jobs across your company. They are always hard-pressed for time between account planning, trying to keep their forecast from slipping, and rolling up their sleeves to save at-risk deals.

Despite their obvious pains, they have been an underserved persona in technology. With the launch of the Manager Command Center, we want to change that.

product screenshots from Mindtickle's manager command center

When sales managers log into Mindtickle, they will get an experience tailored to their daily needs and priorities. They get prescriptive and actionable insights that drive team performance and behavioral change. At a glance, managers can see:

  • The team’s activities, be it meetings and calls
  • Who needs coaching, and on what
  • Who’s behind on training completion
  • The team’s skill gaps

The idea is that even if a sales manager gets 30 minutes of free time, they can effectively coach a B player into an A player and drive team performance.

Give time back to sales enablement teams with AI

We often hear sales enablement teams are short-staffed and spend the bulk of their time creating content. Creating content from scratch takes too long and is very labor-intensive. So, we put AI to work for our third persona.

With this new feature, AI-program outline creation, enablement admins can give a few simple prompts and get a very well-fleshed-out AI-generated course outline that includes passive and active learning such as courses, role-plays, coaching sessions, and assessments. You can customize the program outline to meet your organization’s needs.

Mindtickle Copilot

This is on the back of AI for assessment creation which has become quite popular with our customers. As per the 2024 State of Revenue Productivity Report, at least 5% of all assessments in Mindtickle are created by AI.

With this capability, enablement managers can simply point to a course and ask AI to create an assessment for it. AI will create it quickly, resulting in significant time savings.

Time to create an assessment

minutes without Copilot
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minutes with Copilot
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Have fun using AI

We had fun building these cool new capabilities using the latest technologies to serve sellers, sales managers, and sales enablement teams. We hope you have as much fun using it.

Register for the upcoming webinar, “Sales Superheroes Unleashed: Transforming Sellers into Superstars with AI,” on June 5, 2024, to learn more about the Spring launch and hear customer stories firsthand.

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Register for our upcoming webinar to learn more about the Spring launch and hear customer stories.

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