MetricStream’s Journey to Smarter Enablement

Rahul Mandapati on February 17, 2025

Theresa Delong, Director of Sales Enablement, MetricStream

MetricStream, a leader in governance, risk, and compliance (GRC) software, uses Mindtickle to scale enablement and drive a continuous learning culture. Theresa Delong, Director of Sales Enablement, shares how missions, certifications, and AI-driven coaching help reps apply their knowledge effectively while streamlining assessments and coaching.

By leveraging AI role-plays and Copilot, MetricStream has reduced manual grading time, giving managers more bandwidth while maintaining high-quality feedback. This has led to a 20% increase in conversion to appointments for certified reps. Mindtickle’s real-time reporting provides leadership with visibility into rep progress, ensuring training is impactful, scalable, and aligned with business goals. With Mindtickle, MetricStream has transformed enablement into a dynamic, AI-powered program that enhances rep performance, streamlines coaching, and delivers clear, measurable impact.

How Signifyd Drives Change Management with Mindtickle

Rahul Mandapati on February 10, 2025

Mike Demmert, Head of Organizational Development, Signifyd

Signifyd, a leader in commerce protection, leverages Mindtickle to scale enablement and drive change management. Mike Demmert, Head of Organizational Development, highlights how interactive learning and AI role-plays help their reps practice more effectively while reducing reliance on manager availability for coaching. This creates a flexible, asynchronous, and scalable training experience that enhances skill development and knowledge retention. Mindtickle also enables Signifyd to track engagement, providing leadership with real-time visibility and accountability through detailed reporting. By integrating into broader change management efforts, Signifyd uses Mindtickle to ensure training is not just a one-time event but a continuous process that supports long-term skill development, cross-functional collaboration, and strategic business growth.

Cisco Increases Deal Size 31% With AI Role-Plays

Rahul Mandapati on September 11, 2024

Chris Jackson, Distinguished Solutions Engineer

Discover how Cisco leveraged Mindtickle’s AI role-plays to execute the largest pitch contest in the company’s history for 7,200 sellers. Key outcomes include:

  • 31% rise in average deal size
  • 25% increase in book deal values
  • $110,000 more in security bookings
  • Saved 38 weeks of manager time or 6,000 hours

The use of Copilot resulted in faster feedback and enhanced pitch quality, demonstrating the powerful impact of pitch mastery on sales performance.

Learn How Cisco Leverages Mindtickle to Scale Coaching Efforts

Rahul Mandapati on May 7, 2023

Chris Jackson, Cisco

Cisco was undertaking a significant transformation of its sales enablement organization and shifting from a traditional L&D approach, with historically low adoption, to a more data-driven, experiential learning approach. Chris Jackson, Distinguished Architect, Global Strategy & Operations, talks about how Mindtickle is the perfect platform for their high-value programs. “We leveraged Mindtickle to roll out training to 18,000 of our sellers in six weeks,” Jackson said. Watch this video to learn how Cisco adopts a modern learning solution with powerful data-driven analytics for leadership with Mindtickle.

Learn How Formalized Onboarding Helped Chownow Reduce Time to First Deal by 50%

Rahul Mandapati on May 6, 2023

Cole Lindbergh

ChowNow faced the challenge of onboarding remote new hires without a formalized program. With standardized training, there was room for impactful manager conversations too. “With Mindtickle, the ability to create modules and courses that introduce certain topics can be more beneficial in some ways than just listening to someone talk about it on a Zoom call,” says Cole Lindbergh, Sales Enablement Manager, Revenue Operations, ChowNow. Watch this video to learn how ChowNow was able to create & deploy a robust new-hire training program that decreased time from new hire first to deal.

Call AI a Major Contributor to Sales Rep Success at Data Axle

Rahul Mandapati on May 3, 2023

Sal Pecoraro, Data Axle

At Data Axle, sales readiness is a crucial focus. However, the team needed a modern solution to deliver onboarding and ongoing training. Sal Pecoraro, SVP, of Client Technology Solutions at Data Axle, mentions how his team leverages Mindtickle’s complete sales readiness platform to ensure its sellers are ramped up quickly and always ready to close any deal. Currently, Pecoraro is working with Mindtickle to develop the company’s ideal rep profile (IRP), the core set of skills and competencies a rep needs to succeed. In particular, he talks about how much the team relies on Mindtickle’s Call AI to understand better what’s happening in the field and coach sellers toward better outcomes.

Mindtickle Provides Just-in-time Coaching for Couchbase Reps

Rahul Mandapati on May 2, 2023

Nick Gregory, Couchbase

Couchbase was looking for a robust Learning Management System (LMS) with more structured modules for learners and better features for analyzing performance. With Mindtickle’s Sales Readiness Index, they could unify all sales training into one place. Nick Gregory, Senior Director of Global Sales Enablement at Couchbase, talks about how Mindtickle can track learners’ performance in one place with their training modules using features like completion rates and knowledge retention and build their Sales Readiness Index.

Wiley Publishing Talks About the Mindtickle Experience.

Rahul Mandapati on April 29, 2023

Vanessa Garrabrant, Wiley Publishing

“With Mindtickle, We have been able to formalize the onboarding process; using coaching forms has been a game changer for us,” says Vanessa Garrabrant, Trainer – Sales & Success at John Wiley & Sons. They can now set up parameters for scoring the new hires, which helps the managers follow the same process for every learner. Garrabrant also talks about how Mindtickle coaching forms and certifications help her better understand the learners’ performance and engagement in sales meetings and coaching sessions. Watch this video to learn how Mindtickle’s sales coaching solutions help sales reps kickstart their customer demos after completing certifications.

SCI Maps its Competency Framework with Mindtickle

Rahul Mandapati on April 28, 2023

Sonia Scott, SCI

Sales can be a high-pressure activity, so injecting some fun into the training leads to higher engagement. Sonia Scott, Senior Manager of Sales Excellence, talks about how Mindtickle makes sales training fun for SCI’s team. The small but impactful features make it more exciting for sales reps at SCI. Mindtickle made training relevant and impactful, lowering attrition rates from 80 to 30. “With Mindtickle, we were able to save on cost, help train and create a benchmark,” Scott said. Watch this video to learn more about SCI’s competency framework with Mindtickle.

Cloudtalk Uses Mindtickle for Onboarding

Rahul Mandapati on April 27, 2023

Celia Bruche, CloudTalk

CloudTalk was initially looking for something other than an integrated sales onboarding and training platform. After choosing Mindtickle for onboarding, They began understanding the benefits of combining an LMS (Learning Management System) and CMS (Content Management System) in one tool. Celia Bruche, Sales Enablement Director at CloudTalk, talks about how their team now uses Mindtickle for different processes, including sales onboarding, coaching, and storing and sharing content internally and externally. Watch this video to learn more about how the CloudTalk team reduced the ramp-up time for onboarding with Mindtickle.

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