MetricStream’s Journey to Smarter Enablement
increase in early-stage conversion to appointments
Clear correlation between content consumption and improved performance across metrics like ACV
Significant time saved for managers with AI grading and reminders
Shifted to a self-serve, data-driven approach.
Overview
MetricStream is a leading provider of Integrated Risk Management and GRC (Governance, Risk, and Compliance) solutions. Their platform helps organizations proactively manage risk, ensure compliance, and make informed, risk-aware decisions that support sustainable growth. From cyber governance and IT compliance to business continuity and internal audits, MetricStream simplifies complex processes and empowers teams to stay ahead in a dynamic regulatory landscape.
- HEADQUARTERS:
- CALIFORNIA
- INDUSTRY:
- SOFTWARE
- COMPANY SIZE:
- 1001-5000
Summary
MetricStream uses Mindtickle to scale enablement and drive a continuous learning culture. Theresa DeLong, Director of Sales Enablement, shares how missions, certifications, and AI-driven coaching help reps apply their knowledge effectively while streamlining assessments and coaching.
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By leveraging AI role-plays and Copilot, MetricStream has reduced manual grading time, giving managers more bandwidth while maintaining high-quality feedback. This has led to a 20% increase in conversion to appointments for certified reps. Mindtickle’s real-time reporting provides leadership with visibility into rep progress, ensuring training is impactful, scalable, and aligned with business goals. With Mindtickle, MetricStream has transformed enablement into a dynamic, AI-powered program that enhances rep performance, streamlines coaching, and delivers clear, measurable impact.
The Impact
increase in early-stage conversion to appointments
Clear correlation between content consumption and improved performance across metrics like ACV
Significant time saved for managers with AI grading and reminders
Shifted to a self-serve, data-driven approach.
